Refund Policy

Last Updated: 01/06/2026

1. General Policy
[Facility Name] operates as a self-service storage facility. All rental payments are due in advance and are generally non-refundable, except as expressly stated in this policy or required by Georgia law.

2. Rent Payments

  • Monthly rent is billed in advance for the rental period selected by the tenant.
  • No refunds or credits are issued for partial months, early move-outs, unused days, or voluntary termination of the rental agreement.
  • This includes situations where a tenant vacates a unit before the end of the paid rental period.

3. Move-In Refunds

  • If a tenant cancels their rental before accessing or taking possession of the storage unit, a refund of rent may be issued at management’s discretion.
  • Any administrative, processing, or lock fees may be non-refundable.

4. Administrative, Fees & Charges
The following fees are non-refundable, once assessed:
Administrative or setup fees

  • Online processing or convenience fees
  • Lock purchases
  • Late fees
  • Lien fees or legal fees
  • Auction or sale-related fees

5. Overpayments

  • Verified overpayments made in error will be refunded or credited to the tenant’s account upon request.
  • Refunds will be issued using the original method of payment when possible.

6. Automatic Payments

  • Tenants enrolled in automatic billing are responsible for ensuring payment information is accurate.
  • Refunds will not be issued for charges resulting from failure to cancel automatic payments prior to vacating the unit.

7. Lien Sales & Auctions

  • Payments made to stop or redeem a lien sale are non-refundable once the lien process has begun, as permitted under Georgia law.
  • If a lien sale is canceled due to facility error, any applicable refunds will be issued in accordance with state law.

8. Rate Changes

  • Rent increases are not retroactive and do not qualify for refunds.
  • Continued use of the unit after proper notice constitutes acceptance of the new rate.

9. Refund Processing Time

  • Approved refunds are typically processed within 7–14 business days.
  • Processing times may vary depending on the financial institution.

10. Right to Modify Policy
[Facility Name] reserves the right to modify this Refund Policy at any time. Updates will be posted on our website or made available at the facility.

11. Contact Information
For refund questions or requests, please contact:

Stow & Go

Phone: 912-409-6330

Email: stowandgocamden@gmail.com

Address: 400 N. Dandy St. St. Marys, GA 31558